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General Terms and Policies

Find information below on our terms, policies, accreditations and more.  If you have any questions or would like additional information, please get in touch.

Our Accreditations


Investment in quality is paramount and forms a cornerstone of boxxe’s business strategy. 

We proudly maintain a stable of quality assurance accreditations that encompasses the entire scope of our business activity.  Our investment in quality delivers direct benefits to our customers experience, for example through enhanced communication, speed, accuracy, and customer service.  Proactive analysis of business trends enables continuous improvements and enforces a quality culture that stands us apart from our competitors.

ISO logo

 

boxxe is ISO accredited

We proudly hold long-standing ISO accreditation that showcases our enduring commitment to excellence over time.

ISO 9001 – Quality Management

Supporting an organisation’s aims and objectives, an ISO 9001 QMS documents the processes, procedures, and responsibilities for achieving quality policies and objectives. Based on seven quality management principles, the ISO 9001:2015 standard defines the way an organisation operates to meet the requirements of its customers and stakeholders

Get in touch to request a copy

ISO 27001 – Security Management

Internationally recognized ISO/IEC 27001 is an excellent framework which helps organizations manage and protect their information assets so that they remain safe and secure. It helps you to continually review and refine the way you do this, not only for today, but also for the future. That’s how ISO/IEC 27001 protects your business, your reputation and adds value.

Get in touch to request a copy

ISO 14001 – Environmental Management

ISO 14001 helps businesses of all sizes across all sectors make their day to day operations more sustainable. Sustainability can ultimately save money, improve brand reputation, engage employees and build resilience against uncertainty as well as the ability to rapidly adapt to change.

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ISO 45001 – Occupational Health & Safety Management

ISO 45001 is the international standard for an OHSMS. An Occupational Health and Safety Management System (OHSMS) is a fundamental part of an organisation's risk management strategy. Implementing an OHSMS enables an organisation to protect its workforce and others under its control, comply with legal requirements and facilitate continual improvement.

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Cyber Essentials Certification

Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

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Cyber Essentials Certification Plus Certificate

Cyber Essentials Plus still has the Cyber Essentials trademark simplicity of approach, and the protections you need to put in place are the same, but for Cyber Essentials Plus a hands-on technical verification is carried out.

Get in touch to request a copy
boxxe logo

boxxe is proud to be accredited under the Good Business Charter which recognises, champions and encourages good business practices for the benefit of people and planet.

Good Business Charter - 10 Components

Good Business Charter Accredited logo
Real Living Wage, Ethical Sourcing
Fairer Hours and Contracts, Prompt Payment to Suppliers
Employee Well-being, Environmental Responsibility
Employee Representation, Pay Fair Tax
Equality, Diversity and Inclusion, Commitment to Customers

Company Policies and Terms and Conditions

Read summaries of our company policies, terms, statements and codes here and get more indepth information by visiting the links to these resources.

Contact us with any questions on any of these subjects and we will be happy to provide more information.

Supplier Code of Conduct

Boxxe prioritises corporate integrity, responsible sourcing, and worker well-being. We expect our partners to comply with our Code of Conduct and to share these values, taking proactive steps to prevent harm to the environment and society.

Read the full code

Supply Chain Procurement Policy

All suppliers are expected to comply with our Supply Chain Procurement Policy. We demand fair and honest partnerships with compliant suppliers, as well as compliance to UK legislation on employment, human rights, anti-discrimination, equality, modern slavery, and anti-bribery.

Read the full policy

Environmentally Preferable Purchasing Policy

This policy underscores our dedication to environmental sustainability. By procuring eco-friendly products, we aim to make a substantial contribution to advancing environmental sustainability.

Read the full policy

Terms & Conditions of Purchase

These are the standard terms and conditions that boxxe expects to purchase goods and/or services off from its suppliers. These include (but are not limited to), pricing, confidentiality, data and service levels as well as compliance to UK legislation on employment, human rights, anti-discrimination, equality, modern slavery, and anti-bribery.

Get in touch to request a copy

E-Commerce Terms & Conditions

These terms and conditions cover the basis of a contract of sale when we supply services and products to our customers via our E-Commerce platform. It covers quality, obligations of the customer, title and risk, price and payment, IPR, confidentiality and more.

Read the full terms

Terms & Conditions of Sale

These terms and conditions cover the basis of a contract of sale when we supply services and products to our customers. It covers quality, obligations of the customer, title and risk, price and payment, IPR, confidentiality and more.

Read the full terms

Terms & Conditions of Managed Services

These terms and conditions set out the basis on which a customer purchases any managed services from boxxe. Each service we provide will have a separate order form and service schedule with more detailed terms. These terms and conditions cover both boxxe’s and your obligations.

Read the full terms

Cloud Terms & Conditions

These terms and conditions govern the purchase of Microsoft Cloud Services from boxxe Ltd, whether purchased through the boxxe portal or by placing an order against a boxxe quotation.

Read the full terms

Microsoft CSP Policy

This policy outlines the service schedule for Microsoft cloud products and our undertakings relating to services provided using Microsoft products.

Read the full policy

Dell Compliance Terms

These terms and conditions shall apply when a Customer is purchasing Dell products from boxxe for and on behalf of itself or another third party/user.

Read the full policy

Security Policy

The aim of information security is to enable the operation and growth of the business whilst free from all relevant threats.

Get in touch to request a copy

Storage Terms & Conditions

These Storage Conditions set out the basis on which boxxe stores property on behalf of you, as the customer.

Read the full terms

Quality Policy

It is the policy of boxxe to surpass customer expectations by providing the most advanced IT solutions.

Get in touch to request a copy

Environmental & Sustainability Policy

boxxe aims to integrate sustainability into everything we do to create a stronger, more successful business which enables us to give back to the wider community of which we are a part.

Read the full policy

Carbon Reduction Plan

boxxe is committed to achieving NetZero by 2030 with our 7-year roadmap to lower emissions.

Read the full plan

Modern Slavery Statement

We have an absolute zero tolerance policy to modern slavery and are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. We are committed to acting ethically and with integrity in all our business relationships and to implementing effective systems and controls to enforce this.

Read the full statement

Tax Strategy

boxxe’s tax strategy covers both internal governance of tax matters and our approach to tax. We manage our tax affairs with the highest standards of integrity and take a principled and low-risk approach to tax in compliance with both the letter and the spirit of the law, and with full disclosure to the tax authorities.

Read the full strategy

Business Continuity

This is our plan to deal with any difficult situations that have an impact on our processes.

Get in touch to request a copy

Health, Safety & Welfare

boxxe regards the health, safety and welfare of our employees as a critical part of business.

Get in touch to request a copy

Contact us with any questions about our General Terms and Policies

For questions or to request a copy of any of our terms and policies, call us on the number below or complete the form and we will be in touch.
 
 

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