There are two branches of automation to consider, front-end and back-end. The best way to decide where to start is by thinking about where your organisation is currently stretched.
Front-end automation enhances your customer-facing operations, and typically achieves this in one of two ways:
- 1. By making customer service more efficient;
- 2. By creating an outstanding customer experience at digital touchpoints.
Examples of automation used here are conversational AI and chatbots.
Back-end automation helps your operational departments, like finance, HR and IT, to win back time for strategic thinking. This is typically achieved in one of two ways:
- 1. By cutting time spent on lengthy, repetitive tasks;
- 2. By capturing smart data for strategic decision-making.
Examples of automation used here are Robot Process Automation (RPA) and Automated security.
How boxxe can help:
Training & Workshops
📌 Discovery workshop: Introduce your business to automation with a free, expert-led workshop.
📌 Bot-builder training: Staff coaching on how to build virtual assistants.
📌 Train-the-trainer: Build an internal team of automation experts to support your long-term digital strategy.
Wondering where to start?
We recommend Robot Process Automation (RPA), which is a great low-risk, high-value type of automation to start with for quick ROI.
Clients we've helped to start automating:
"Automation helps to ease pressures. Not only has this project helped free up valuable time, now we can also explore other ways of using technology in healthcare. We want to thank the whole team involved in bringing together the knowledge and ideas to support this project."
- Northampton General Hospital SpokespersonRead more
"Working with boxxe has been a fantastic experience, they saw my vision and brought it to life, adding their own innovative and forward thinking ideas."
- Jayne Allport, Head of Service, Systems & Application Improvement, Thirteen GroupRead more
Take the next step in automation without spending any money.
In this free workshop, we'll show you how RPA works and how to build your first bot. Once the workshop finishes, it's your choice whether we help you with the next steps or if you start the work yourself.
Either way, you'll have everything you need to start automating. No hard selling. Promise.