Our latest whitepaper, titled 'Adapting to COVID: what the energy and utilities sector can learn from history', uncovers actionable insights from past disruption events which energy and utilities companies can use to thrive during the pandemic.
Click here for access.
This paper was inspired by a simple idea; 'coronavirus is a unique challenge, but it's not the first massive disruption that the utility or energy supply sector has overcome'.
By researching past events, we set out to answer two questions that we couldn't find the answer to anywhere else:
- What can organisations learn from past disruptions to become more resilient to this one?
- What technologies are available to help them achieve this?
Digital transformation in the utilities industry
COVID is a catalyst for change, and it's challenging for leaders to plan their strategic response to the pandemic because of frequent changes to government guidelines and regulations.
Instead of trying to anticipate these changes, there are important lessons which the energy and utilities sector can learn from past disruption events to build resilient strategies, enabled by modern technologies.
From customer experience lessons of the 2008 financial crisis to the supply chain management strategies that came in the wake of the 2011 Thailand floods, our whitepaper highlights opportunities to turn outlier events into growth opportunities.
In doing so, we have identified four opportunities for energy and utility companies to thrive through digital transformation.
Download this whitepaper to discover:
- How to optimise your workforce in 2020: tips for crisis planning and enabling your workforce with diagnostic technologies
- What customers expect from energy & utility customer experience: lessons on improving customer satisfaction with energy automation solutions, based on the rise of Netflix in the 2008 recession
- How to prevent further service disruption: a four-step process for de-risking your supply chain in preparation for the upcoming recession, based on lessons learnt from the 2011 Thailand floods
- The role of AI in the energy sector and AI in energy management: case studies of artificial intelligence being used by energy and utilities companies to modernise their workplace